Refund and Returns Policy

At a glance

Return window: 21 days from the day your order is delivered.
Condition: new and unused – unopened, or opened but never fitted or used.
Return method: by post, back to our workshop, using a tracked prepaid return label that we send you.
Return postage: paid by you – a fixed return fee for your country (see below) is deducted from your refund.
Restocking fee: none.
Delivery charge: the standard delivery charge you paid is refunded with your return.
Refunds: processed within 7 days of us receiving your return, in GBP (£) to your original payment method.
Exchanges: not offered – please return the item and place a new order instead.

Returning an item

You can return a standard (non-personalised) item for any reason within 21 days of delivery. Please email us at hello@madeingarforth.com first with your order number, so we can give you the return address.

Items must come back new and unused, undamaged, with the protective film still in place and in the original packaging. You are welcome to open the box to check the item, but please do not fit it to your car or remove the protective film. We may reduce the refund if an item has been handled beyond what is needed to inspect it, or is damaged or has parts missing.

Please pack the item well – our original box is ideal – and attach the return label we send you. Items are your responsibility until they reach us.

Return fees

When you request a return, we’ll email you a tracked, prepaid return label. The fixed fee for your country is deducted from your refund:

Returning from	Return fee
United Kingdom	£5
Europe – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden	€24 (about £20)
Norway, Romania, Switzerland	CHF 28 (about £25)
United States	US$34 (about £25)
Australia, Canada, Hong Kong, Israel, Japan, New Zealand, Singapore, Taiwan	A$70 (about £35)
Bahrain, Kuwait, Malaysia, Oman, Puerto Rico, Saudi Arabia, United Arab Emirates	US$60 (about £45)

Fees outside the UK are fixed in the currency shown; the £ figure is a guide only. There is no return fee for items that arrive faulty or damaged – see below.

Items that cannot be returned

Because they are made to order for you, we cannot accept returns of:

items with custom graphics or wording,
items with a custom layout or shape,
any item made specifically to your requirements.

This does not affect your rights if an item arrives faulty or damaged – see below.

Refunds

Once your return arrives we will inspect it and email you to confirm. Approved refunds are processed within 7 days of us receiving the item, in pounds sterling (GBP), to the original payment method. Your refund includes the standard delivery charge you paid when ordering, less the return fee for your country. Any import taxes or duties you paid to your local customs are not refunded by us.

Your bank or card provider may take a few more working days to show the credit. If you have not received it after that, please contact us at hello@madeingarforth.com.

Faulty or damaged items

If your item arrives damaged or develops a fault, please email hello@madeingarforth.com with your order number and a photo or two. Please don’t send anything back until we have replied – we will arrange a replacement, and cover the cost of the return. Our wind deflectors also carry a 3-year warranty (excluding scratches and impact or accidental damage); warranty claims are met with a replacement, as we are unable to carry out repairs.

Gifts

If the item was bought as a gift, the original buyer needs to contact us to arrange the return, and the refund will go to their original payment method.